US Cellular Tech Support

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Sunday, 21 October 2012

Customer Service

Posted on 15:05 by Unknown
  Hello, this week I would like to talk about my carrier, US Cellular, and their customer service. I have had the Samsung Galaxy S III since day one. I don't make a lot of calls, so it took me a several weeks to make the determination that I had received a defective device.
  Once I did discover this fact I simply called tech support to see what could be done. To make a long story short, I spoke to Harold who said this was a known issue, (which not only effected US Cellular but every other US based carrier), and Samsung was sending out replacement phones! 
  The only issue I had was I was leaving the country on business for 2 weeks the day before Samsung was to start shipping phones! Well Harold said "no problem, keep the ticket number and when you get home call and we will get a new phone overnighted to you." I returned home, called 611 with the ticket number on a Sunday, and the new phone was shipped on Monday! Just that simple; two phone calls and problem solved! Thanks US Cellular for taking care of my problem very quickly and painlessly!

  If you have any questions or need assistance switching to US Cellular feel free to message me through Google+ or just contact me through the comments section. You can also post your question here to get it answered by myself, or another US Cellular Customer Crew Member. Also feel free to contact me if you have general Android questions.

John USCC Customer Crew Member
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